Contact information
Thank you for visiting WareQite.
If you have questions about our coastal-inspired decorations, decorative trays and dishes, drinking glasses, vases, hanging ornaments, wall accents, mirrors, storage items, decorative shelving, cabinet knobs, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, cancellations, returns, exchanges, and refunds. We will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
[email protected]
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time. This response estimate does not extend any applicable return request period or statutory deadline.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link and the details you would like us to clarify, such as dimensions, materials, package contents, care, or installation requirements.
If an item arrives damaged, incorrect, or incomplete, describe the issue and attach photographs where available. If photographs are unavailable, contact us so we can discuss another way to assess the issue. Photographs are not an absolute condition for exercising statutory rights.
Please do not send full payment card details or account passwords by email.
Company Information
Store Name:
WareQite
Company Name:
HENAN WANXIANG TECHNOLOGY CO., LTD.
Company and Return Address:
NO. 5, INSIDE THE WEST ENTRANCE OF QINYUAN COMMERCIAL STREET, QINYUAN SUBDISTRICT, JIYUAN CITY, HENAN PROVINCE, CHINA
This is both our company address and our designated product return address. Returns are sent to China and may require international shipping, depending on your location.
Returns, Exchanges & Refunds
If you would like to request a return, exchange, or refund, please email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return and Refund Policy. This voluntary return period does not limit statutory rights regarding faulty, damaged, incorrect, or misdescribed products.
Our company address listed above also serves as our return address. Please contact us before sending a return so we can identify your order and provide appropriate packing and shipping instructions. Do not use a different address printed on the original shipping label.
For voluntary returns, please send the goods within 14 calendar days after receiving our return instructions, unless we agree to additional time. Applicable statutory deadlines take precedence.
Change-of-mind return shipping is generally the customer’s responsibility. WareQite covers necessary return shipping costs for faulty, damaged, materially misdescribed, or incorrectly supplied goods, as explained in our Return and Refund Policy.
Contacting us before sending an item helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Shipping & Order Changes
For delivery questions, tracking assistance, address corrections, or cancellation requests, email [email protected] as soon as possible.
Address changes and cancellations may not be possible once fulfillment or shipping is underway. We will explain the available options without limiting applicable statutory rights.
Please refer to our Shipping Policy for processing times, estimated delivery times, shipping fees, and customs information.
Website
Contact Summary
Email: [email protected]
Company: HENAN WANXIANG TECHNOLOGY CO., LTD.
Company and Return Address:
NO. 5, INSIDE THE WEST ENTRANCE OF QINYUAN COMMERCIAL STREET, QINYUAN SUBDISTRICT, JIYUAN CITY, HENAN PROVINCE, CHINA
Return Instructions: Please contact [email protected] before sending a return so we can identify your order and provide appropriate packing and shipping instructions.